A peek into customer communication...

And a peek at #999!

When I worked for Mya-Moe, Gordon and Char averaged 50 emails and phone calls with each customer. This level of customer service was an inspiration, but Nicole and I couldn’t come close to it working by ourselves (and a toddler underfoot) when we re-started Beansprout. We intend to provide the feeling of this personal attention, but do it in a more streamlined way that suits our schedule. Luckily, technology has caught up and easy video communication has become normal. Now, I can FaceTime with a customer to pick out wood, solve a customer service problem or just visit. Sometimes when we are picking out wood, I just make a video like the one below and text it to them. They see it immediately at respond, although I have to transfer the details to our spreadsheet so Nicole and I both can see them.